Guwahati

PRAGJYOTISHPUR UNIVERSITY STUDENTS’ GRIEVANCE REDRESSAL PORTAL (PUSGRP)

A grievance is a basis for distress resulting from a situation or circumstance that one may see as reasonable enough to call for complaint or resistance. The situation or circumstance concerns what one views as, or what may well be, biased, partial, or prejudicialhandling in the construal and exercise of directives, measures, and/or normsthat a qualified authorityprescribes or implements.

Through the user-friendly Pragjyotishpur University Students’ Grievance Redressal Portal (PUSGRP),the universityoffers its students (and potential students as well) a platform to lodge their grievances online.PUSGRP is meant to bring transparency to the university’s grievanceredressal procedures. It enables the university to locate lodged grievances, observe actions taken thereof, and, where required, communicate straightaway with the aggrieved complainant via e-mail, phone,or post.Complainants can also login to the portal to check the status of measures taken by the concerned authority of the university in response to their complaints.

That being said, complainantsareto kindly notethat the PUSRGP is not the primary go-to platform for them to have theirregular questions or problems addressed.For this purpose, they can approach the university’shelpdesk that would accordingly guide them along the relevant channels

FAQs

• Who is eligible to lodge a complaint on PUSGRP?
  Students of Pragjyotishpur University or prospective students
• How can a(n) aggrieved/complainant lodge his or her complaint?
  The aggrieved/complaint must first self-registeron PUSGRP.Next, (s)he must login through her/his username and password. Then, (s)he will be taken to a personal dashboard where (s)he is to click on the ‘Lodge Complaint’. Thereafter, (s)he will have to fill up the e-form for complaints and furnish supporting documents (under 4 MB) where available. Finally, the ‘Submit’ button is to be clicked.
• What happens after a complaint has been lodged?
  A complaint lodged on PUSGRP shall be duly forwarded to the Grievance Redressal Committee of Pragjyotishpur University.If the complaint concerns an academic matter, the Committee shall assign the Academic Registrar (in-charge) to take up the matter for consideration.If it concerns a non-academic matter,the Committee shall assign the Assistant Registrar (in-charge) to do the needful.Theconcerned assignee is expected topreparea reportof thefindingsandconvey the same,together with recommendations as and where required,totheChairperson of the Committee for necessary actionwithin a period of 15(fifteen)working days from the date of receipt of the complaint.Within this period,a copy of the report shallbe dispatched to the complainant,too. In case the complaint is not resolved during the said period, the complainant may take his/her issue to the Ombudsperson of the Committee.